The 9/11 Memorial and Museum is a tribute to the lives lost on 11 September 2001 and 26 February 1993 (World Trade Center bombing).
The museum serves as a poignant reminder of the tragic events and offers visitors valuable insight into the day’s events.
Situated on the former site of the Twin Towers, the memorial features two massive waterfalls and reflecting pools, each measuring 4040 square meters (43560 square feet), with waterfalls cascading down the sides into reflecting basins.
Table of contents
- What to expect
- Where to book tickets
- How do online tickets work
- 9/11 Memorial and Museum ticket prices
- The 9/11 Memorial and Museum: Entry Ticket
- Ground Zero All-Access Guided Tour + 9/11 Museum tickets
- Combo Tickets
- How to reach
- How long does the tour take
- Best time to visit
- FAQs about the 9/11 Memorial and Museum
What to expect
Visitors can find the names of nearly 3,000 victims of the terrorist attacks on 11 September and 26 February inscribed on bronze panels surrounding the Memorial pools.
The 9/11 Museum commemorates the terrorist attack on 11 September, documenting the event through 23,000 images, 10,300 artifacts, 500 hours of video, and 2,000 oral histories of the victims, contributed by their families and friends.
The museum features two main exhibitions, the Historical and Memorial Exhibition, and some rotating temporary exhibits.
The Historical Exhibition at the museum uses a variety of media, including artifacts, images, testimonies, and archival audio and video, to narrate the events of 9/11.
The Memorial Exhibition showcases over 3000 victims of 9/11 and the 1993 WTC bombing and lets visitors search for individual profiles and view personal items donated by families.
Towers Rising, the latest exhibition at the 9/11 Memorial Museum, commemorates the original World Trade Center’s 50th anniversary.
It showcases artwork from the permanent collection, depicting how artists envisioned the iconic towers of lower Manhattan before and after 9/11.
Tip: One World Observatory, the World’s tallest observation deck, which offers fascinating views of New York, is also in the same complex. Some visitors combine a guided tour of ground zero with a visit to One World or opt for the Museum + Guided Tour Ground Zero + One World Observatory combo.
Where to book tickets
Tickets for the 9/11 Memorial and Museum are available to be purchased at the museum or online in advance.
Online ticket prices tend to be cheaper than tickets at the attraction.
When you buy online, you can avoid the long queues at the museum’s ticket counters.
Booking online also helps avoid last-minute disappointment and delays.
How do online tickets work
Go to the 9/11 Memorial and Museum booking page, select your preferred date, timeslot, and the number of tickets, and buy the tickets right away.
After the purchase, you will receive the tickets via email.
You don’t need to carry printouts.
Show the smartphone tickets at the gate on the day of your visit and walk into the museum.
9/11 Memorial and Museum ticket prices
Adult tickets for the 9/11 Memorial and Museum are available for US$33 for visitors aged 18 and above.
Tickets for young adults between 13 and 17 years of age and senior citizens over 65 years can be bought for US$27.
Youth tickets for children between seven to 13 years are available for US$21.
Children under seven years of age can get free admission.
A family pass for a group of four that allows access for two adults and up to two children between 7 and 17 years can be purchased for US$25.
A family pass for a group of five that allows access for two adults and up to three children between 7 and 17 years can be purchased for US$19.
The 9/11 Memorial and Museum: Entry Ticket
It’s free to visit the Memorial, but if you wish to visit the museum located next to it, you’ll need to purchase tickets.
Book your time slot to hear first-hand accounts of 9/11 from survivors, family members, and first responders.
Enter the museum and come away, moved by the power of a nation, to unite, remember, and move on.
Gain insider knowledge on the day that changed the world with exhibits divided into the categories of Before 9/11, Day of 9/11, and After 9/11.
Discover the museum’s exhibit on 9/11, featuring over 10,000 artifacts from Ground Zero, including the remains of a fire truck and a section of the North Tower’s antenna.
The Historical Exhibition at the Museum may be overwhelming for visitors under ten years of age. Therefore, adults accompanying younger visitors must exercise discretion during the visit.
Adult ticket (18 to 64 years): US$33
Youth ticket (13 to 17 years): US$27
Child ticket (7 to 12 years): US$21
Senior ticket (65+ years): US$27
Infant ticket (up to 6 years): Free
Important: The cheapest and most popular entry ticket at this attraction is the standard 9/11 Memorial & Museum tickets. To know about the different types of 9/11 Museum and Memorial tickets available, Click Here.
Ground Zero All-Access Guided Tour + 9/11 Museum tickets
Take a solemn 9/11 Memorial guided tour of Ground Zero and pay your respects to the lives lost during the infamous terror attacks in New York City.
Join the tour on a 90-minute guided walking tour of Ground Zero, followed by exclusive skip-the-line entry to the 9/11 Museum.
The ticket includes entry to the 9/11 Memorial and a two-hour self-guided visit to the museum.
Begin the tour outside of St Paul’s Chapel on Broadway, which served as a rescue center and a bulletin board for missing persons after the attacks.
Hear the heroic stories of the emergency responders at the Firefighter’s 9/11 Memorial Wall and see the Engine and Ladder Company 10/10 at Ground Zero, where first responders were dispatched from.
Visit Ground Zero to see the Reflecting Absence memorial pools, honoring the lives lost during the attacks before heading to the museum.
Adult ticket (13+ years): US$79
Kids ticket (6 to 12 years): US$75
Infant ticket (up to 5 years): Free
Find out everything about 9/11 Memorial at Ground Zero before your visit.
Combo tickets are the best way to explore New York as they let you explore multiple attractions, usually located closer.
You can buy 9/11 Memorial tickets in combination with the 9/11 Museum and, One World Observatory tickets.
Ground Zero All-Access Guided Tour + One World Observatory tickets
After taking a guided tour of Ground Zero, take a short 2-minute walk to One World Observatory.
Once you have been guided through the emotional journey of the 9/11 Memorial, uplift your spirit and complete the experience with a visit to the reconstructed World Trade Center.
Take in the breathtaking view of the Big Apple and reignite your admiration for its indomitable spirit.
Ascend to the top of Manhattan’s skyline and gaze out over the bustling city that never sleeps from the One World Observatory.
Adult ticket (13+ years): US$79
Youth ticket (6 to 12 years): US$75
Infant ticket (up to 5 years): Free
Ground Zero All-Access Guided Tour + 9/11 Museum + One World Observatory tickets
If you are a bunch of adults or your kids are old enough to manage around five hours of exploration, book this highly sought combo.
Pay your respects to the fallen heroes of the terrorist attack on a guided tour of Ground Zero.
Experience the 9/11 Museum with skip-the-line entry and a 2-hour self-guided tour, including an introduction.
The tour concludes on an uplifting note with a visit to the newly built One World Trade Center, the tallest skyscraper in the western hemisphere.
Enjoy a panoramic view of the iconic Manhattan skyline and spot the Statue of Liberty standing resolutely in the Hudson River.
Adult ticket (13+ years): US$109
Kids ticket (6 to 12 years): US$104
Infant ticket (up to 5 years): Free
Tip: If you are on a budget holiday but want to see all three attractions in the complex, we suggest you purchase the standard Memorial and Museum ticket and get the One World Observatory ticket separately. You will save approximately $40 for every adult.
How to reach
The 9/11 Memorial and Museum is located at the former World Trade Center site where the Twin Towers once stood.
Address: 180 Greenwich St, New York, NY 10007, USA. Get Directions
You can reach the 9/11 Memorial and Museum by both public and private transportation.
The nearest bus stop to the museum is West St/Carlisle St.
The museum is a short walk from there.
Get down at the WTC Cortlandt station, which can be reached by subway line 1.
If you’re driving by car, turn on Google Maps and get started!
Choose between a host of parking options around the museum.
The 9/11 Museum is open six days a week, except for Tuesdays, from 9 am to 7 pm.
Visitors are allowed to enter the museum up to 90 minutes before closing time.
On the other hand, the 9/11 Memorial is open to the public seven days a week, from 8 am to 8 pm.
How long does the tour take
The duration of your visit depends on the tour option you choose.
However, on average, visitors can spend between 2 to 4 hours exploring the Memorial and Museum.
Save time and money! Buy the New York Explorer Pass and save up to 40% on ticket costs during your New York holiday.
Best time to visit
The best time to visit the 9/11 Memorial and Museum is as soon as it opens.
You will get ample time to explore the attraction as it is usually less crowded in the morning.
It’s best to avoid peak hours, such as early evenings and weekends, when the museum is likely to be busiest.
Weekdays are generally less crowded than weekends, providing a more relaxed and intimate experience.
FAQs about the 9/11 Memorial and Museum
Here are some questions visitors usually ask before visiting the 9/11 Memorial and Museum.
Yes, the 9/11 Memorial is open to the public and does not require a ticket for entry.
Visitors are welcome to pay their respects and view the pools and names of the victims.
Yes, guided tours are available for an additional fee.
Visitors can choose from a variety of tour options, including self-guided audio tours, guided tours led by museum staff, and group tours.
Photography is allowed at the 9/11 Memorial and Museum, but there are restrictions on where and when visitors can take photos.
Photography is not permitted in the Historical exhibition and the Memorial Exhibition.
Yes, there are several restrictions on what visitors can bring with them to the 9/11 Memorial and Museum.
Luggage, large bags, and outside food and drink are not permitted.
Additionally, visitors are not allowed to bring weapons, explosives, or other dangerous items.
Yes, the 9/11 Memorial and Museum is fully accessible for visitors with disabilities.
The Museum offers a variety of accommodations, including wheelchair rentals, audio and visual aids, and tactile exhibits.
Yes, it is best to purchase tickets in advance, especially during peak visitor seasons.
No, pets are not allowed inside the 9/11 Memorial and Museum, with the exception of service animals.
There is no formal dress code for visiting the 9/11 Memorial and Museum, but visitors are encouraged to dress respectfully.
Comfortable shoes are recommended, as the Museum requires a fair amount of walking.
No, there is no on-site parking available at the 9/11 Memorial and Museum.
Visitors are encouraged to use public transportation or park in nearby parking garages.
Yes, the 9/11 Memorial and Museum hosts a variety of special events and exhibitions throughout the year.
These events and exhibitions often explore different aspects of the September 11 attacks and their aftermath and are designed to educate and engage visitors.
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