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Postal Museum – tickets, prices, what to expect, timings, FAQs


The London Postal Museum is a must-visit destination for anyone interested in the history of communication. 

This unique museum is dedicated to the story of the world’s first social network, the postal service.

From the five-wheeled cycles to rockets and an escaped lioness, the Postal Museum is full of incredible tales.

This article covers everything you must know before booking tickets for the Postal Museum in London.

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What to expect at Postal Museum

When you visit the Postal Museum, you can delve into the history of communication, hear some crazy stories from mail carriers, and see vintage stamps and posters. 

You can also explore the museum’s underground Mail Rail, a 100-year-old underground network of tunnels that is now open to the public as a 15-minute miniature train ride. 

The Postal Museum also displays forgotten letters recovered from a shipwreck, so have your tissues handy.


The Postal Museum offers a range of exhibitions that explore the history of the British Post, including Mail Rail, Postal Museum Galleries, and Voices from the Deep. 

The Mail Rail exhibition provides a unique opportunity to explore the world’s first driverless electric railway system. 

Visitors can ride the miniature train and experience the life of a Mail Rail engineer. 

The Postal Museum Galleries feature interactive exhibits and displays that showcase the evolution of British posts, including stamps, uniforms, and vehicles. 

The Voices from the Deep exhibition explores the story of the ill-fated ocean liner RMS Titanic and the role of the post in the disaster.


The Postal Museum offers several facilities for visitors to enhance their experience. 

The museum’s café, located in the Welcome Space, serves snacks and refreshments to take a break from exploring. 

During your visit, you can use the WiFi for free. 

On the ground floor of The Postal Museum and Mail Rail, as well as the lower ground floor of Mail Rail, there are facilities for baby changing and Unisex toilets, as well as accessible toilets.

On the Mail Rail’s lower ground floor, there is a Changing Places restroom for the general public and visitors.

The museum is completely accessible to wheelchair users, with wheelchairs permitted everywhere on Mail Rail except for the Mail Rail Ride. 

The museum also has a Visual Story available to help plan your visit and understand the safety changes made.

Visitors must be able to transfer themselves in and out of the carriages unaided to use the rides. The museum is wheelchair accessible, but visitors must be able to walk unaided for a minimum of 100 meters (328 feet) on uneven surfaces with minimal lighting and up at least 70 steep steps.

Where to buy Postal Museum tickets

Tickets for the Postal Museum can be purchased online or in person at the museum’s box office. 

Online ticket prices tend to be cheaper than tickets at the venue.

When you buy online, you can avoid the long queues at the attraction’s ticket counters.

When you book early, you also get your preferred time slot.

Because some attractions sell a limited number of tickets, during peak days they may sell out. Booking early helps avoid last-minute disappointments.

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How do online tickets work

Visit the Postal Museum ticket booking page, select your desired date, time, and number of tickets, and complete the checkout process.

There is no need to get printouts of the ticket. 

You can show the e-ticket on your smartphone when you visit the attraction.

Postal Museum ticket prices

The Postal Museum tickets are priced at £16 for adults above 25 years and £11 for adults between 16 and 24 years old.

Tickets for children between three and 15 years are available at a discounted price of £9.

Children under three can enter for free but must be accompanied by an adult (25+ years).

Postal Museum tickets

Postal Museum Ticket
Image: Postalmuseum.org

The Postal Museum ticket offers a fun and informative journey through five centuries of British postal history. 

Visitors can explore the historic mail rail and ride on the miniature trains used to transport mail beneath the streets of London.

All tickets include a ride on the Mail Rail underground train.

The ticket also includes access to interactive exhibits, galleries, and a collection of postal vehicles and equipment.

You can also upgrade to an annual ticket if you want to visit the museum more than once.

Ticket Prices 

Adult Ticket (25+ years): £16
Young Adult Ticket (16 to 24 years): £11
Child Ticket (3 to 15 years): £9
Kids Ticket (up to 3 years): Free

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How to reach Postal Museum

how to reach Postal Museum
Image: Wikipedia.org

The Postal Museum is near Mount Pleasant Mail Centre in Clerkenwell.

Address: 15-20 Phoenix Place, London, WC1X 0DA. Get Directions

There are different means of transportation you can take to reach the museum.

By Tube

The closest tube stations to the museum are Russell Square, Farringdon, King’s Cross St Pancras, and Chancery Lane, all less than a mile away. 

You can plan your journey using the Transport for London Journey Planner.

By Rail

The nearest train stations are King’s Cross St Pancras and Farringdon, both less than a mile away. 

You can plan your journey using the National Rail Journey Planner.

By Bus

Several bus routes stop near the Postal Museum, including the 17, 19, 38, 45, 46, 55, 63, and 341. 

You can plan your journey using the Transport for London Journey Planner.

By Cycle 

The Postal Museum has a cycle rack in its courtyard space, and you can get the access code from the admissions desk. 

There are also several Santander Cycle Hire docking stations nearby. 

You can find a nearby docking station using the Santander docking station locator.

By Car 

If you’re planning to drive to the museum, turn on Google Maps and get started. 

There is no car park available at the Postal Museum. However, there are several local parking options available for a fee.

For your convenience, you can find local parking options using Parkopedia.

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Postal Museum timings

The Postal Museum is open from Wednesday to Sunday, from 10 am to 5 pm.

The museum is closed on Mondays and Tuesdays.

How long does the tour take

A tour of the Postal Museum takes at least two hours.

You can see all the exhibits and ride the Mail Rail in this time.

Best time to visit Postal Museum

Best time to visit Postal Museum
Image: Postalmuseum.org

The best time to visit the Postal Museum in on a weekday or early in the morning, i.e., as soon as the museum opens at 10 am, or in the afternoon after 2 pm to avoid the crowds.

It’s also a good idea to book your tickets in advance and arrive at least 10 minutes before your scheduled time slot to avoid waiting in line.

The Postal Museum can get busy, especially on weekends and during peak tourist seasons.

FAQs about Postal Museum

Here are frequently asked questions about the Postal Museum in London.

When can I visit the Postal museum?

From Wednesday through Sunday, the museum is open from 10 am to 5 pm.

When can I visit the Discovery Room in the Postal Museum?

The Discovery Room is open from Wednesday to Friday and from 10.30 am to 4.30 pm on the second Saturday of each month. Please visit The Archive page for more information and to schedule an appointment.

Can I buy the group ticket to the Postal Museum?

Yes. For the most recent information, please visit the museum’s group booking page if you want to bring a group to the museum.

What will happen if the Postal Museum closes on the day I reserve a ticket?

Prior to your visit, we will notify you if the museum must close. You will be given credit to use for a future visit to the museum. Since purchasing tickets makes a donation to the museum, which is a registered charity, tickets are non-refundable.

Is there a location where I can store my bike while I’m at the Postal Museum?

The Postal Museum has very few places to store bikes. The museum cannot accommodate electric scooters or other modes of transportation that do not fit in bike racks.

Can I record videos and photos at the Postal Museum?

Flash photography and taking pictures of other people without their permission are not allowed, but photography for non-commercial purposes is welcome. Stands and selfie sticks are likewise not permitted.

Are there facilities for changing babies and kid-friendly dining options at the Postal Museum?

The cafe has high chairs and Unisex toilets, as well as accessible toilets and baby changing facilities.

Can I bring my own beverages and food to the  Postal Museum?

You are not permitted to bring any food or beverages into the museum except for bottled water. On the other hand, we have a café on site that sells a wide range of snacks and drinks. Additionally, if you have any dietary requirements or restrictions, please speak with a member of our café staff, who will do everything possible to meet them.

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