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BallinStadt Emigration Museum – tickets, prices, timings, what to expect

Edited by: Rekha Rajan
Fact checked by: Jamshed V Rajan


BallinStadt Emigration Museum is a moving emigration park and former emigration station in Hamburg, Germany. Its history dates back to the mid-19th century.

Named after Hamburg America line Director General Albert Ballin, the museum opened in 2007 and was first known as the “Emigration Museum” or “Port of Dreams.”

The museum exposes the immigrants’ lives and experiences. 

This article covers everything you must know before booking tickets to the BallinStadt Emigration Museum.

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What to expect at BallinStadt Emigration Museum

The Hamburg Emigration Museum has three sizable exhibition areas. 

It is a time capsule that holds the memories of millions of people who departed from European coasts in quest of better opportunities in North and South America. 

It is captivating, arresting, and utterly fascinating!

Through interactive exhibits, relics, and historical narratives, exhibitions at the museum precisely replicate the living circumstances, feelings, and struggles endured by emigrants. 

The permanent exhibition at the Museum consists of three houses: ‘Haven of Dreams’ visualizes the immigrant hall’s history and the legacy of Albert Ballin; ‘World in Motion’ drags you back to the diverse migration stories; ‘Special Exhibition’ takes you to exhibits, gastronomy, and family research center. 

With the assistance of trained staff, you can explore the most extensive historical passenger ship list globally and do extraordinarily thorough genealogical research.

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Where to book tickets

Tickets to the BallinStadt Emigration Museum are available online and at the attraction. 

Online ticket prices tend to be cheaper than tickets at the venue.

When you buy online, you can avoid the long queues at the attraction’s ticket counters.

Because some attractions sell a limited number of tickets, they may sell out during peak days. Booking early helps avoid last-minute disappointments.

How do online tickets work

Visit the BallinStadt Museum ticket booking page, select the date and number of tickets, and book.

Once you purchase the tickets, they get delivered to your email address. 

There is no need to get printouts of the ticket. 

You can show the e-ticket on your smartphone when you visit the attraction.

BallinStadt Emigration Museum ticket price

Hamburg Emigration Museum tickets for adults aged 13 and above cost €12.

Children between five and 12 years get a 50% discount and pay only €6 for entry.

Students with valid IDs, seniors aged 65 years and above, and disabled visitors get tickets at a reduced rate of €11.

The entry for children under the age of five is entirely free. 

Family tickets for two adults and two children cost €28, while the same for one adult and two children cost €21.

Child tickets can only be bought with tickets for adults 13+, seniors 65+, disabled visitors, or students.

BallinStadt Emigration Museum tickets

BallinStadt Emigration Museum tickets
Image: Ballinstadt.de

This skip-the-line ticket to the Emigration Museum in Hamburg lets you assume the roles of people dealing with migrant issues through multimedia games such as ‘SIMMIGRANT.’ 

You get to see three exhibition spaces showcasing the mass emigration to the New World, in addition to the theme rooms and the historical passenger ship list from 1850 to 1934. 

You can show this e-ticket on your smartphone and exchange it for paper tickets to gain entry to the various exhibitions.

The exhibitions are mainly in German, but you can get a copy of the content in English and Polish upon request. 

Additionally, there are audio stations available in English and German.

Cancellation is possible until 72 hours before your visit.

Ticket Prices

Adult Ticket (13+ years): €12
Child Ticket (5 to 12 years): €6
Student Ticket (with valid ID): €11
Infant Ticket (up to 5 years): Free
Disabled Ticket: €11

Save time & money! Buy a Hamburg City Card and get exclusive discounts on over 150 attractions. You can choose a card for one to five days and explore the city at your own pace!

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How to reach BallinStadt Museum

The Emigration Museum is located in the Veddel district in Hamburg.  

Address: Emigration Museum Hamburg, Veddeler Bogen 2, 20539, Hamburg. Get Directions 

You can reach the attraction by public or private transport.

By Train

The S3 and S5 take you from Hamburg’s main station directly to the S-Bahn station “Veddel – BallinStadt in just seven minutes. The station is only 150 meters (492 feet) from the museum.

By Car

Turn on your Google Maps and get started. 

There are enough parking spaces near the attraction.

Opening hours of BallinStadt Emigration Museum

Opening hours of BallinStadt Emigration Museum
Image: Ballinstadt.de

The Hamburg Emigration Museum opens at 10 am and closes at 6 pm from Tuesday to Sunday.

The last entry is at 5 pm.

Though it remains closed on Mondays, it opens for groups and classes upon request.

The Museum is closed on December 24 and December 31.

How long does the tour take

A complete tour of Hamburg BallinStadt museum takes two hours. This gives you ample time to explore the artifacts on display.

Since there is no time limit on the tickets, once inside, you can stay on for as long as you want.

Best time to visit BallinStadt Emigration Museum

The best time to visit Hamburg’s BallinStadt Emigration Museum is when it opens at 10 am.

The Museum is less crowded in the mornings, and you can enjoy the exhibitions peacefully. 

It starts getting crowded after 11 am, and between 12 and 2 pm, the museum reaches its peak capacity.

If you can’t make it early in the morning, the next best time to visit the Emigration Museum is after 2 pm.

The museum is also packed on weekends and public holidays.

Hamburg Emigration Museum reviews

BallinStadt Emigration Museum is a highly-rated tourist attraction.

Check out a review we selected from Tripadvisor, which gives you an idea of what to expect at this attraction.

Halloween Trick or Treat

It was my first time going there, and it was amazing! Scary and fun at the same time, we’ll come back again next year. 

Yinah, TripAdvisor.

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FAQs about BallinStadt Emigration Museum

FAQs about BallinStadt Emigration Museum
Image: Ballinstadt.de

Here are a few frequently asked questions about the Hamburg Emigration Museum.

Where can I book tickets for the BallinStadt Emigration Museum? 

Tourists can buy tickets for the BallinStadt museum online or at the venue on the day of their visit. For the best experience, we suggest you book your tickets online in advance.

Are guided tours offered, and how far in advance do they need to be reserved?

Yes, guided tours are offered to BallinStadt Emigration Museum. It is best to book in advance to guarantee your seat, especially during busy times of the year.

Can a group be brought to the BallinStadt Museum?

Yes, the museum is open to large groups, whether school, family, or adults. Additionally, there is a special discount price of €11 for a group of 10 or more. We advise reserving your group’s tickets immediately to guarantee their spot. 

Is photography allowed at the museum?

You can take personal photos in most areas of the BallinStadt Emigration Museum. However, certain exhibit spaces or exhibits may have limitations. 

Is there wheelchair accessibility at the Emigration Museum in Hamburg?

Yes, there are amenities and accommodations for disabled guests, and the museum is generally accessible.

Are there any restaurants near the Emigration Museum?

Yes, there is a restaurant inside the BallinStadt Museum (Nach Amerika Restaurant). It is open Tuesday to Sunday from 11.30 am to 6 pm. 

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